Policies & Legal

Everything that governs how the platform works, what we do with your data, and what's expected of everyone here.

HERO IMAGE

Core Legal

Terms and Conditions

The rules that govern using the platform — eligibility, orders, payments, IP, and user conduct

Privacy & Data Usage

What we collect, how we use it, who we share it with, and your rights under Canadian and Quebec privacy law

Acceptable Use

What's allowed, what's not, and what happens when you cross the line

DMCA & Copyright

Marketplace Terms

Seller eligibility, listings, transactions, disputes, fees, and trust tiers

Refund Policy

When refunds are available, how to request one, and what's non-refundable

Shipping & Delivery

Where we ship, timelines, customs, damage claims, and return procedures

Gamification & Virtual Items

XP, badges, trophies, quests, pets — what they are, what they're not, and fair play rules

Cookie Policy

What cookies we use, why, and how to control them

Community Guidelines

Content rules, moderation, NSFW, canonical data, and enforcement

Third-Party Services

Every external service we use, what data they get, and why

Accessibility

Our WCAG commitment, what works, what we're still improving

Brand & Press

Logo usage, brand name rules, press inquiries, and permitted uses