Marketplace Terms

The Tokyofishmarket marketplace is a peer-to-peer platform for buying and selling collectibles. We're the intermediary — we facilitate the transaction, hold payments in escrow, and handle disputes. We don't own the items being sold.

Selling requires an approved seller account.

• Application and approval required before listing
• Must maintain an active Stripe Connect account
• Must comply with all applicable laws
• Seller categories: individual or professional
• Professional sellers get additional features (auto-publish, analytics)

Every listing must accurately represent the item being sold.

• Accurate descriptions and condition grades required
• Prices can be set in JPY, USD, or CAD
• Original photos required (you can supplement with manufacturer images)
• Prohibited: counterfeit, stolen, illegal, or hazardous items
• Listings expire after 90 days and can be renewed

Listings for adult content must be properly flagged.

• NSFW listings must be flagged during creation
• Only visible to users who opted in and meet age requirements
• Misflagging (listing NSFW content as SFW) results in immediate removal and account action

Each order involves one seller only.

• Seller must confirm the order within the specified timeframe
• Shipping with tracking is mandatory
• Buyer can cancel before the seller ships
• 3-day seller confirmation window
• In-order messaging available between buyer and seller

All payments are processed through Stripe Connect.

• 10% platform commission deducted from seller payout
• Commission includes Stripe processing fees
• Funds held in escrow until claim period expires (48 hours post-delivery)
• Seller payouts processed after claim window closes
• No hidden fees — listing is free

Sellers are responsible for shipping. Flat-fee model based on item category and destination. Signature required where supported. The platform is not liable for carrier delays, lost packages, or customs issues — but we help resolve them.

When things go wrong, buyers file incident reports within the 48-hour claim window.

• Evidence required from buyer (photos, tracking, description of issue)
• Company determines fault attribution: seller, carrier, or platform
• Seller-attributable issues result in full buyer refund
• Tokyofishmarket acts as middleman — buyer never interacts directly with seller on disputes
• Resolution within 5 business days

Your seller reputation is built on real data.

• Trust score based on: completion rate, speed, incident history, engagement
• Higher trust tiers unlock: featured placement, lower commission, auto-publish
• Trust tiers are visible on every listing
• Attempting to manipulate your reputation results in account termination

• Selling counterfeit items knowingly
• Misrepresenting item condition or authenticity
• Conducting transactions off-platform
• Harassment between buyers and sellers
• Filing fraudulent claims or disputes
• Using automation to create or manage listings
• Price manipulation or shill bidding

• Temporary suspension for first-time violations
• Permanent termination for serious or repeated violations
• Blocked user lists available to sellers
• Pending payouts may be held during investigation

• Tokyofishmarket is not liable for item quality, safety, or authenticity
• Not liable for carrier issues, lost packages, or customs fees
• Not liable for disputes resolved outside our process
• Buyers and sellers transact at their own risk — our dispute resolution is a service, not a guarantee

• Sellers must not infringe on third-party IP
• Original photos required (supplemented by manufacturer images is OK)
• DMCA takedowns are honored — infringing listings are removed promptly

marketplace@tokyofishmarket.com — support@tokyofishmarket.com