Safety & Prohibited Items

How we protect you

• Escrow on every transaction — your money never goes directly to the seller
• Mandatory tracking on all shipments
• Identity verification for all sellers via Stripe Connect
• AI-powered listing monitoring for suspicious patterns
• Community reporting system — flag anything that looks wrong
• 48-hour inspection window before payment releases
• Seller reputation system with rolling incident tracking

Counterfeit detection

Anime figure bootlegs are everywhere. We take counterfeits seriously.

• AI visual matching against our 7M+ product catalog helps flag suspicious listings
• Community reporting — experienced collectors are often the first to spot fakes
• Seller history — accounts with counterfeit incidents are flagged and monitored
• Photo review — our team checks listing photos for known bootleg indicators (paint quality, base quality, packaging printing)
• If a counterfeit slips through: full buyer refund, seller account action, potential permanent ban

How to spot a scam

• Price too good to be true — a $300 figure listed for $50 is almost certainly fake or a scam
• New seller with no history selling high-value items
• Listing photos that look like stock images rather than actual photos of the item
• Seller asks you to pay outside the platform (PayPal, Venmo, bank transfer) — never do this
• Seller pressures you to skip buyer protection
• Vague or copied descriptions with no specific details about the item's condition

Prohibited items

The following cannot be sold on the marketplace:

• Counterfeit, replica, or bootleg items
• Stolen goods
• Items that violate intellectual property rights
• Hazardous materials or items with dangerous components
• Weapons of any kind
• Illegal items under Canadian law
• CSAM or content sexualizing minors in any form
• Items not related to the platform's categories (figures, goods, media, apparel, accessories, lots)

Stay on platform

All transactions must happen through Tokyofishmarket. If a seller or buyer asks you to pay or communicate outside the platform — through PayPal, Discord DMs, email, or any other channel — don't do it. Off-platform transactions have zero protection. You lose buyer protection, escrow, dispute resolution, and the ability to file a claim. Report anyone who asks you to go off-platform.

Reporting suspicious activity

See something wrong? Use the flag icon on any listing, profile, or message. You can also email abuse@tokyofishmarket.com. Reports are reviewed by our team — not just automated filters. You can report anonymously.

What happens to bad actors

• First offense — listing removal + warning
• Second offense — account suspension + final warning
• Third offense — permanent account termination
• Counterfeit sellers — immediate termination, no warnings
• Fraud attempts — immediate termination + potential law enforcement referral
• Payouts withheld during investigation for suspended accounts